QM Knowledge: Complaints Management
Defects are always possible and can occur even with mature products and processes. If complaints arise due to production errors, companies rely on what is known as complaints management. ... continue reading
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Defects are always possible and can occur even with mature products and processes. If complaints arise due to production errors, companies rely on what is known as complaints management. ... continue reading
Corporate culture has a decisive influence not only on strategy, but also on our favorite topic, quality. ... continue reading
ISO 9001 is being revised – this has been announced by the International Organization for Standardization (ISO). Eight years have passed since the 2015 revision and about two years since the decision against a new version after five years. Now the responsible committee within ISO has decided to update... continue reading
In order to avoid wrong decisions with far-reaching consequences when inspecting industrially manufactured parts, the measuring and inspection equipment used must be demonstrably suitable for the intended purpose. ISO 9001 already stipulates that organizations "shall determine and provide the resources... continue reading
The world is changing: this is felt by companies that have to face the major challenges of our time; but it also affects all of us as we are increasingly exposed to extreme weather events. It's a good thing that we are not at the mercy of most conditions.A market leader for awnings, patio roofs and... continue reading
More than ever, the protection of natural resources is a central task, also and especially for companies. An important factor for saving energy and thus greenhouse gases can be summarized under the keyword Green IT. The challenges in the resource-conserving use of information and communication... continue reading