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Niterra is a world market leader in spark plugs and sensors and is thus one of the globally leading suppliers for the automotive industry. Their regional headquarters in Ratingen, which is responsible for delivering high-quality products in Europe, the Middle East and Africa (EMEA) benefits wholly from... continue reading
Whether it is employee management, resource planning or indeed quality management: Wherever large amounts of data are collected, spreadsheet applications such as Excel are usually not far behind. However, what often appears to be the easiest way is not always the most reliable or efficient solution –... continue reading
A CAQ system (Computer Aided Quality) is an important component of quality management and is used for computer-aided avoidance and elimination of errors in planning and production. CAQ offers the possibility to monitor and check the planning and production process in detail and to analyze... continue reading
Effective quality management – a wide variety of companies would probably come up with the most diverse definitions of what that actually is. What role does quality still play today? And what role should it play? In an interview with Thomas Stöber, Vice President Management Systems at WKW, Lutz Krämer,... continue reading
Fragile supply chains, shortage of raw materials, the effects of the climate crisis, war in Europe and an uncertain energy supply dictate our current actions and will not be solved soon. In ever shorter time periods, we have been – and continue to be – confronted with global crises. Humankind is facing... continue reading
Modern companies should therefore measure customer satisfaction because the results lead to long-term business success. Read here what constitutes a successful customer satisfaction analysis and why negative evaluations in particular bring so much benefit. ... continue reading
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