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Process management is an important part of any management system. It is a method for designing, controlling and continuously optimizing all of a company's processes, including business processes. Process management is important and useful for all organizations. Well-integrated processes help to... continue reading
Once we have invested money in a product, we expect it to fulfill its purpose and that we can rely on it. What is an expectation on the part of the customer means work on the part of the manufacturer: in order to meet customer expectations, quality must be assured. To this end, certain processes are... continue reading
Knowing and systematically expanding the qualifications of one’s own employees is not only necessary, but also very sensible. This is the only way to ensure sustainable quality in the company and the satisfaction of the workforce. A helpful tool for this is the qualification matrix. You can read here... continue reading
Have you ever heard of Deming? Or perhaps of Total Quality Management (TQM)? You certainly know the latter from various models that show us a system for successful quality management. For example, there is the EFQM model for business excellence or the model described in the ISO guideline. What Dr.... continue reading
Times are changing. Or is it you? Whereas consumers had to rely on reviews from magazines or advice from specialist retailers for what felt like an eternity ago, today they have a wealth of knowledge in their pockets. With the help of our best friend – the smartphone – we are able to compare product... continue reading
Emissions trading, the nuclear and hard coal phaseouts, Fridays for Future: Environmental protection is more present within today’s public debate than it has been in a long time. This has an impact on our daily life and consumer choices, and it doesn’t end there: Companies within the manufacturing... continue reading
