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Managing and ensuring quality – both sounds important. And they are. But what exactly is the difference between the two areas of responsibility and what is the relationship between them? The terms quality management and quality assurance are often equated and used synonymously. But that is not quite... continue reading
Times are changing. Or is it you? Whereas consumers had to rely on reviews from magazines or advice from specialist retailers for what felt like an eternity ago, today they have a wealth of knowledge in their pockets. With the help of our best friend – the smartphone – we are able to compare product... continue reading
In our blog article from October 2020, we reported on the discussions surrounding a potential supply chain act – and also highlighted what it would mean for German companies if the requirement for fair, global production were to become law. What was still hypothetical four months ago moved a step... continue reading
Quality – a big word with many meanings. Whether Garvin, Grönroos or Donabedian: many clever people have already dealt with the questions of what quality actually is and what approaches there are to define it. In the process, various models have come to light that are probably also thrown up against... continue reading
What will happen to sustainability in the days after the pandemic? Will we pick up where we left off before the crisis, once we return to our offices after working from home? After all, when it comes to the challenges of global warming and the necessity of handling earth’s resources fairly, nothing has... continue reading
Does anyone remember what quality management comprised in the old days, when the world was still largely analog? Digitalization – for some the buzzword of the year, for others the worst word of the year. But one thing is certain: Digitalization has become indispensable today, including, or perhaps... continue reading
