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Quality also means the absence of deficiencies, failures and problems. Failure reduction up to zero-error concepts is therefore an important thrust of quality management. On the other hand, failures challenge us to make improvements. We therefore see them as both a bad thing to be avoided and a good... continue reading
Failure analysis in quality management is essential to achieve high quality – Kaoru Ishikawa already recognized this in the early 1940s. To this day, the Ishikawa diagram he developed is therefore part of the seven quality tools for failure analysis in QM. What this QM toolbox is all about and how... continue reading
The world’s most widely used standard for quality management systems, ISO 9001:2015, will not undergo revision for the time being. This was announced by the technical committee ISO/TC 176/SC 2 on its website. Accordingly, in a vote within the committee, the recommendation of the review group to confirm... continue reading
Managing and ensuring quality – both sounds important. And they are. But what exactly is the difference between the two areas of responsibility and what is the relationship between them? The terms quality management and quality assurance are often equated and used synonymously. But that is not quite... continue reading
Quality – a big word with many meanings. Whether Garvin, Grönroos or Donabedian: many clever people have already dealt with the questions of what quality actually is and what approaches there are to define it. In the process, various models have come to light that are probably also thrown up against... continue reading
In order for sustainable business success to be possible at all, products and processes that meet the increasing demands of customers and standards are required. To ensure this, products and processes must be planned with foresight. In this context, it is particularly important to identify and evaluate... continue reading
